Guides for getting your facility set up and running on roomZy. Can’t find what you need? Email support@roomzy.io.
How a customer reserves a bay on your booking page — day, length, time, confirm.
Book a walk-in or phone reservation from the dashboard, and how it starts the bay.
Up to three bays online with the type counters, any number from the desk, and what a linked booking means.
The magnifier / Ctrl+K search: guests, upcoming and past bookings from any screen.
How a customer looks up, rebooks, or cancels — a remembered device or their e-mail sign-in link.
Power a bay on or off from the control screen, and what auto-start/stop do.
Day/week/month/list views, navigating dates, and opening a booking.
Buying one, the code both sides receive, and typing it into the booking sheet — no sign-in.
Joining online, the welcome e-mail, and booking with your hours.
How a customer applies a code at booking so the price drops before they pay.
What's in the confirmation email, how the door code works, and what to check if it's missing.
Use membership minutes, points, or gift value toward a booking after email sign-in.
Prices by length, a type for the bays that differ, extras, and the groups & events line.
Logo, accent, display name and tagline — set once, used on the booking pages, e-mails and popups.
Hours, booking page, prices, payments, team, and the optional Concierge and devices.
roomZy's page, your own platform, or not online — and everything that follows that one setting.
Weekly hours, holiday closures, and automatic start & stop timing.
Connect Stripe for built-in checkout, or use a Square/Clover link, so customers can pay for a session on your booking page.
Link your Stripe account so the booking page charges cards into your own account.
The switch, the extra time it offers, and the welcome and goodbye screens players see.
Its status page, the local control page for when the internet is down, and how it keeps bookings on time.
Link an Ultraloq or other supported lock, then choose auto-unlock or per-booking codes.
Put the on-screen host on each bay PC — welcome, add-time, and a QR to rebook.
Download, pair, and track each bay's Concierge from the dashboard.
Turn it on, paste one link into Excel or Google Sheets, and your captured scorecards refresh themselves.
Prepare the Kasa app, enter your login once, tell roomZy what each device does, check it's reachable.
Quick answers to the common questions — and how to reach support.
Why auto-start might not fire, and how to get the customer playing now.
Clear a stale cached copy with a hard refresh — safe, never touches data.
A Concierge shows offline or you swapped the PC — re-pair in a minute.