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Memberships

Memberships: joining and using your hours

A membership is prepaid bay time every month (or year) at the venue's member rate. Join online, and your hours are ready to book with straight away.

Joining

On the venue's booking page
  1. Tap Memberships at the top of the booking page and pick a plan — each shows its hours per month or year and the price.
  2. Enter your name, mobile number and e-mail, then pay by card. The card is kept on file for renewals (and for extra time you accept at the bay).
  3. You get a welcome e-mail: the plan, your hours, and how to use them.

Hours reset each time a period is paid; unused time doesn't carry over. Cancel any time through the venue.

Using your hours

Book online as usual and enter your mobile number on the sheet — the first time on a device you'll be asked for a six-digit e-mail code; after that the page remembers you. The ticket shows the hours coming off: "60 min from your membership −$40 · Nothing to pay". Full steps: Booking with a balance.

At the bay, the Concierge already knows who's playing, so extra time you accept comes off your hours automatically. Hours cover bay time only — extras like a swing analysis are paid separately.

For venue staff

Plans, in hours, live under Settings → Payments (the Memberships, gift cards & points card; Stripe must be connected). A member's remaining minutes show on their guest record; top them up there with Adjust for members who pay you some other way. At the desk, link the guest on a new reservation and tick Use their balance.

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Questions? Email support@roomzy.io.