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Use your balance

Booking with a membership, points, or gift balance

If you hold membership minutes or banked points at a venue, you can put them toward a booking right on the booking sheet — a six-digit code proves it's you, and after that this device remembers you. (Gift cards are simpler still: see Gift cards.)

Why a code

Your balance is tied to your guest record, and anyone could type your phone number. So the first time on a device, roomZy e-mails a code to the address already on your record and you type it in. After that, the booking page recognises you for 90 days on that device — no code, no link.

Step by step

Using your balance
  1. Pick your day, length and time as usual and fill in the sheet. When you enter your phone, a line appears: This number has a balance here — Email me a code.
  2. Tap it. A six-digit code arrives at the e-mail on your record (good for 10 minutes). Type it in and tap Use my balance.
  3. The sheet now reads Welcome back, <name> · 240 min, and the ticket at the top shows the minutes coming off — for example "60 min from your membership −$40 · Nothing to pay". Confirm.
  4. Next time, on the same phone or computer, the sheet is already filled in and your balance applies without a code. Tap not you? if it's someone else's device.

Fully covered → it confirms with nothing to pay, no checkout. Partly covered → the ticket says exactly what's left ("$15 to pay · was $55") and checkout takes just that. The e-mail sign-in link under Manage your bookings still works and signs you in the same way.

The three kinds of balance

What can apply

At the desk

Staff can apply your balance for you: when they book you from the dashboard and link your record, they tick Use their balance for this booking. Nothing for you to sign in to.

If the balance doesn't cover it all

Membership minutes and points cover bay time — not extras. Gift value covers anything. Whatever is left is what you pay: online, the checkout shows the remainder; at the desk, it shows as owed on the booking.

At the bay

When you're already playing, the bay knows who you are from your session — so if the Concierge offers you more time and you have a balance, it's used automatically, no sign-in needed.

Getting a balance

Memberships and gift cards are sold by the venue (online where offered, or at the desk). Points build up on their own as you play. Ask your venue what they offer.

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Questions? Email support@roomzy.io.