Concierge settings

The Concierge is the on-screen host at each bay: it welcomes players, offers more time before the buzzer, and says goodbye. Everything it says and does is set under Settings → Concierge, top to bottom in the order of a session.

The switch

The first card has one checkbox: Concierge is on at the bays. On, a booking ends by asking the player whether they'd like to add time. Off, every booking ends with a hard stop at the booked end time. Adding time, welcome and goodbye only appear when it's on; the Bay PCs card stays so you can still install.

The Concierge only appears on bays that have it installed — see Installing the Concierge.

Adding time

What the bay offers as a session ends

Rate — what extra time costs per hour, in your currency. roomZy prices every option from it.
Options offered — the lengths the player can pick, in minutes (say 15, 30, 45).
Ask this long before the end — how many minutes before the booked end the offer appears.
If nobody answers, stop after — the offer's countdown; no answer means the bay stops as booked.
Agreement — the line the player accepts when they confirm.

With Stripe connected, an accepted extension is charged to the card the guest booked with, and you choose what happens if that card declines. Without Stripe, roomZy records the extension and you bill it.

Welcome

A greeting and your terms, before play starts

Greeting — use {bay} for the bay's name. Leave it empty for "Welcome to {bay}".
Size on the bay screen — standard card, large, or full screen. Tick Dim the screen behind it if the welcome gets lost on a busy or dark sim screen; large plus the dim is the combination most venues settle on.
Terms — the text the player accepts by tapping through, and optionally a PDF of the full document.

Goodbye

A full-screen farewell that stays up until the next booking starts. Set the headline, an optional line, and an optional promo code with a note under it.

The book-again link or QR code on that screen isn't set here. It follows Settings → Hours & booking → Online booking: your roomZy page, your own booking site, or your contact line if you don't take bookings online. See Who takes your online bookings.

Logo and colour

Every Concierge screen carries your logo and accent colour from Settings → Profile & branding. A small "powered by roomZy" mark is always shown alongside.

Press Save Concierge settings at the bottom. Bays pick the changes up at the start of their next session.

roomZy

Questions? Email support@roomzy.io.