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Troubleshooting · for owners & managers
roomZy
Bay PC
Resetting or re-pairing a bay PC
A bay's Concierge shows offline, or you swapped/reimaged the PC. Re-pairing takes a minute from Settings → Concierge (the Bay PCs card).
First: is it just offline?
Quick checks before re-pairing
- Is the PC powered on and online? The Concierge can't report in if the machine is asleep or off the network.
- Give it a minute after the PC boots — it reconnects on its own.
- Check Settings → Apps & devices → Device health for that bay.
Re-pair the bay
From Settings → Concierge → Bay PCs
- On the bay's PC, run the One-click installer for that bay again (or Pair to get a fresh command). Re-running is safe — it re-pairs and restarts the Concierge; your settings carry over.
- Watch the bay's status flip to online · v… in the dashboard.
Full install detail: Concierge & Bay PCs and Installing the Concierge.
Moving to a new or reimaged PC
Clean start
- On the old PC (if it still runs), uninstall the Concierge with its uninstall script so it stops reporting.
- On the new PC, run the one-click installer for that bay as the Windows user that plays the simulator.
Still offline after re-pairing?
Note the bay and what Device health shows (Settings → Apps & devices), and email support@roomzy.io — we can see the agent's last check-in from our side.