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Reservations · for your customers
roomZy
Manage a booking
Changing or cancelling a booking
A customer can look up, cancel, or rebook their own reservations from the same booking page — no account or password, just the email they booked with.
How a customer gets in
From the booking page
- At the bottom of the booking page, tap Already booked here? Manage your bookings.
- If this device already knows them (they've used a code or a link here before), the button reads <name>, see your bookings and opens the list straight away.
- Otherwise, enter the email used to book. roomZy sends a secure sign-in link to that address; opening it (good for 30 minutes) shows upcoming bookings and remembers the device for 90 days.
The link is how roomZy confirms it's really them — that's why a phone number alone isn't enough to see or change a booking.
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Screenshot
The "your bookings" page reached from the email link — a list of upcoming reservations with rebook and cancel.
Placeholder — a real capture needs a live email link; can be added later.
What they can do there
From the bookings list
- Cancel a booking — the slot re-opens on your page within a minute.
- Rebook — pick a new day and time in the same flow as a first booking.
- Book with a balance — membership minutes and points apply on the booking sheet once they're signed in (by code or link); a gift card is redeemed with its code. See Booking with a balance and Gift cards.
Refunds on cancel
If the venue takes payment online and has a cancellation policy, a cancel far enough ahead (default 24 hours) is refunded automatically. Inside the cutoff, the booking cancels but isn't refunded — the page explains which applies. Staff can always refund from the reservation card regardless. See Setting up payments.
Staff can help too
If a customer can't find their link, staff can change or cancel any booking from the Reservations screen — see Creating a reservation. A cancel from either side frees the slot the same way.