← Help Center
Troubleshooting · everyone
roomZy
Stale page
The page looks wrong or won't load
A booking page or dashboard that looks out of date, half-loaded, or blank right after an update is almost always your browser holding on to an old copy. A hard refresh fixes it.
Try these, in order
Clear the stale copy
- Hard refresh. Windows: Ctrl + Shift + R. Mac: Cmd + Shift + R. On a phone, pull down to refresh, or close and reopen the tab.
- Still off? Fully close the browser tab and open the link again.
- Persistent? Clear the site's data: in the browser's site settings for the page, choose Clear cookies and site data, then reload. You may need to sign in again.
- Try a private / incognito window — if it looks right there, it confirms it was a cache issue in your normal window.
This is safe — it never touches your bookings or data, just the copy your browser cached.
Why it happens
When we ship an update, the page's files get new versions. A browser that cached the old files can try to load a piece that no longer exists, which shows as a stale look or a blank screen. The refresh pulls the current files.
If a refresh doesn't fix it
Then check
- Your internet connection — a dropped connection mid-load looks similar.
- That you're on the right link (your booking page is app.roomzy.io/book/your-venue).
- Email support@roomzy.io with the link and a screenshot if it's still wrong.