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Troubleshooting · for your staff
roomZy
Auto-start
A booking didn't start the bay
A reservation came and went but the bay never powered up on its own. Here's what to check — most of the time it's one of a few settings, and you can always start the bay by hand in the meantime.
First, get them playing
Don't let troubleshooting hold up the customer — start the bay by hand from the Facility screen (how). Then sort out why auto-start didn't fire.
Common causes
Run down this list
- It's a seeded demo booking. Demo/sample reservations never fire a bay or mint a door code — that's by design. A booking made the normal way will.
- Auto-start is off for that booking. On the reservation, Disable auto-start means staff start it by hand.
- Automatic start & stop is paused for the whole venue (Settings → Hours & booking) — nothing fires on its own until that's off.
- The controller is offline. Open Settings → Apps & devices and check Device health; if the controller or that bay's gear shows offline, auto-start has nothing to talk to. Check power and network.
- Clock / time zone. Auto-start fires on the venue's clock. If a booking looks like it's at the "wrong" time, confirm the reservation's time is what you expect on the dashboard (which always shows the venue's zone).
- The booking was never confirmed. At a pay-online venue, an unpaid request isn't a real reservation yet — so nothing is scheduled to fire.
Still not firing?
Note the bay, the date/time, and what Device health shows (Settings → Apps & devices), and email support@roomzy.io — we can see the schedule from our side and tell you exactly what happened.